- You create a new support case by contacting us
- You get automated reply with case number and email reference code (ref:x:ref) – include this reference code in the subject line of all future messages concerning this case! All messages without reference code in subject or message body will create a new ticket.
- One of our support specialists picks up the case, and contacts you with a solution or requesting more information.
- Note, that if we do not receive a reply from you, the case will be closed after too long inactivity.
- If the problem cannot be solved remotely, we will send you an RMA number with instructions. Do not send the camera to us without the RMA number!
- The problem is solved and the case is closed.
- You receive a link to a feedback survey.
